Refund policy

At Vivisy, we want you to love what you order. If something isn't right, we've made returns and refunds as straightforward as possible.

30-Day Returns You have 30 days from the date your order is delivered to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

How to Start a Return Email us at support@vivisy.uk with your order number and the reason for the return. We'll confirm the details and let you know how to send the item back.

Refunds Once we receive and inspect your returned item, we'll notify you that it's been approved. Approved refunds are issued to your original Stripe payment method within 7 business days. Depending on your bank, it may take a few extra days for the refund to appear on your statement.

Damaged or Incorrect Items If your order arrives damaged, faulty, or different from what you ordered, contact us within 48 hours of delivery with a photo of the item. We'll arrange a replacement or full refund at no extra cost to you, including return shipping.

Return Shipping Costs Unless the item arrived damaged or incorrect, the cost of return shipping is the customer's responsibility. We recommend using a tracked shipping service, as we can't issue a refund for items lost in transit back to us.

Non-Returnable Items For hygiene reasons, certain items (such as opened candles or personal-use textiles) may not be eligible for return unless faulty. Any exceptions will be clearly noted on the product page.

Questions? Reach us any time at support@vivisy.uk or by phone at +447441486397. We're based at 105 High Street, Scunthorpe, United Kingdom.